We Believe In Satisfying And Delighting Our Customers. The Product We Sell We believe Is the Best Customer Can Get at the Price, Desi Theory Continue to Work towards Protecting Our Customer’s Interests & Strive Hard to Satisfy Your Needs with Our Friendly Customer Services. Our Return Policy Is Made Keeping Our Valuable Customers In Mind And Hence We Have Easy Transparent Procedure For It.

However, We Wish That You Do Not Need To Use The Policy As Far As Possible But We Do Understand That Under Unforeseen Conditions It Is Necessary To Replace/Return The Product. To Ensure This, We Have Designed a Hassle-Free And Streamlined Process To Return Products, Whenever Applicable.

Our Focus Is Complete Customer Satisfaction. In The Event, If You Are Displeased With The Services Provided, Please Read The Fine Prints Of Each Deal Before Buying It, It Provides All The Details About The Services Or The Product You Purchase.

In Case Of Dissatisfaction With Our Services, Our Policy For The Exchange And Refund Will Be As Follows:

One Of Our Customer Care Team Members Will Be Happy To Assist You Through This Process. You Can Contact us Via Email at support@desitheory.com.

Cancellation Policy:

1. If unfortunately you have to cancel an order, kindly do so within 24 hours of order placing by email at support@desitheory.com. We can’t cancel order after 24 hours of order placing.

2. If you cancel your order within 24 hours of order placing and if the order is pre-paid we will refund you the entire amount.

Return & Refund Policy

We Are Not Initiating The Return Or Replacing Until Manufacturing Defects, Or The Wrong Product Is Delivered.

Note: Kindly Make Opening Video Of The Parcel To Verify Product Defect And Damage, Wrong Product Delivery Issue, Please Go Through The Below Points To Find Out Whether Your Shipment Is Eligible For Return Or Not, For A Return, Customer Needs To Raise Query Through Mail Us The support@desitheory.com Within 3 Working Days Of The Received Product, Once Our Customer Care Executive Approves The Query, They Will Assist You With Warehouse Address And Return Procedure.

If A Customer Wants To Return The Product, In Any Case, They Need To Send The Product By Their Own Courier Service To Our Warehouse And Only After Approval From Our Customer Care Executive www.desitheory.com Will Not Bear The Courier Charges. As Soon As We Receive The Product In Our Warehouse You Will Get Store Credit Amount Will Be Refunded In The Wallet Of the Customer By Means Of a Reward, Which Can Be Used To Purchase Anything Else From The Website.

Store Credit Is Valid For a Lifetime. There Is No Expiry.

We Do Add Almost 100+ Designs Daily So We Are Sure That You Will Be Able To Find A Suitable Item From Our Ever-Increasing Collection. Our customers are hereby notified that we do not accept any cancellations

No returns shall be accepted for the items sold in clearance sales or during any promotional offers.

Returns are accepted only when the products returned are intact with original brand tags, and packaging & are unused without any damage.

We do not accept direct returns to our warehouse without prior intimation. The customer needs to get in touch with our Customer Service Team before sending the product to our warehouse.

If customers return the product without any prior information to our customer support then the parcel will not be accepted back.
Below Steps, You Have To Follow For Get Exchange About Your Product.

1. Mail Us On: support@desitheory.com from your registered mail id.

2. Mention Order No, Product SKU and Registered Mobile No, Or Packaging Slip Image As Mail Attachment. On Additional Attach Product Image Or Video About Focusing Product Issue.

Once Our Support Team Will Be Satisfied With Your Concern, the Customer To Dispatch the Product From Their Side And Mail Us Delivery Slip, Tracking ID, And Tracking Link.

Once Our Exchange Team Received Product. Will Dispatch Exchanged Product To Customer.

One Of Our Customer Care Team Members Will Be Happy To Assist You Through This Process. You Can Contact Them Via Email Or Phone Number.

Note: What Should Be Not Consider As Damaged And Defective Or Wrong Product

Color & description disclaimer:

The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only fairly approximate values.

While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.

A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.

desitheory.com firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered.

General:

Please Note That There May Be Slight Variations In The Color Of The Item You Receive As Compared To The Product Picture On The Website. While The Actual Color Depends On Fabric Dyes And The Weather, The Colors Seen On The Monitor Will Change According To The Resolutions, Camera And Settings. Hence, The Slight Difference may possible.

Minor Dark Spots:
A Minor Dark Spot Is Casual Due To The Manufacturing Process Which Is Easily Removable After The First Was.

Cut Work:
Cut Work Is Common In Organza Sarees And Cut Work Products Like Dupatta On Salwar Edges.

Embroidery:

Embroidery, Patch Work And Thread Work May Have Slight Irregularities. It Adds To The Unique Charm Of This Exquisite Piece. Turn The Garment Inside Out Before Washing To Avoid Abrasion.

Woven:

Missing Yarn, Slubs And Uneven Yarn Contrasts Are General Phenomenon In Woven Products, This Is Natural Outcome And Inherent Characteristics Of Weaving Procedure Which Makes Style Peculiar.

Hand Prints:

Hand Printed Articles Have Their Own Minor Imperfections, And That’s What Sets Them Apart And Makes Them Unique. The Traditional Dyeing And Printing Process May Result In Slight Color Bleeding At First Wash. Since These Are Not Machine Printed, There Is Certain Rawness In The Designs That Add To The Beauty Of Your Ordered Outfit.

Beads & Sequins:

While Our Crafts Persons And Tailors Create Every Attire With The Utmost Diligence, The Ones With Beads And Sequins Are Always The Most Daunting. Beads And Sequins Have A Tendency To Fall Off The Fabric, Even With The Best Of Handling. Losing A Few Beads Or Sequins Does Not Affect The Overall Look Of The Attire, And Cannot Be Noticed Even Under Scrutiny. So Don’t Worry And Shine Away, All The Legal Cases Will Be The Treated In Only Surat Jurisdiction Court.  One Who Does Not Agree With Them, Should Not Proceed To Order Anything From Our Website www.desitheory.com,  All The Legal Cases Will Be Treated In Only Surat Jurisdiction Court.  A Person Who Ordered from Our Website www.desitheory.com is agreed to All the Terms & Conditions Mentioned Above.

In case of product unavailability or stock-related delay, it will take more time in delivering than the expected delivery time, in this case, we will try to deliver the product in 15 working days, after 15 days if we are not able to deliver the product than we will refund the paid amount to the customer.

In case of courier company-related issues or delays, we will try to rectify the issue within 15 working days after that time if we are not able to deliver the item we will refund the paid amount to the customer.